We are committed to provide a high-quality legal advice and services to our clients - and we value the trust and confidence placed on us by our clients to deal with their matter.
However, where for any reason something goes wrong or if you are not satisfied with the level of service provided, please feel free to contact and raise your concerns with us. We have an effective and speedy complain handling procedure and will investigate your complaints within a reasonable time frame and try to resolve the matter to your satisfaction. This will allow us to learn from our mistake if any and improve on our service standard.
If you are still not satisfied or the matter cannot be resolved by us with your satisfaction, you can contact the Legal Ombudsman (LeO), PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint. Also, as per the full limitation periods, in particular: no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint. For more information, contact the Legal Ombudsman on Tel: 0300 555 0333 or refer to https://www.legalombudsman.org.uk
If you have any concerns about a solicitor, or the firm, you may also contact the Solicitors Regulation Authority (SRA). Please find the link below with details how you can raise your concerns with the SRA: https://www.sra.org.uk/consumers/problems/report-solicitor/
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