We are committed to provide a high-quality legal advice and services to our clients - and we value the trust and confidence placed on us by our clients to deal with their matter. However, where for any reason something goes wrong or if you are not sat-isfied with the level of service provided, please feel free to raise your concerns with us. We have an effective and speedy complain procedure and will investigate your complaints within a reasonable time frame and resolve the matter to your satisfac-tion. This will allow us to learn from our mistake if any and improve on our service standard. We have a complaint handling policy and procedure in place to deal with your complaint promptly, fairly and effectively, a copy of which is available on re-quest.

Our complaints procedure is first to contact Mr Khaled Noor, who is the principle of this practice and person responsible for investigating complaints. Where you are not satisfied, or the matter cannot be resolved by us with your satisfaction, you can con-tact the Legal Ombudsman (LeO) on Tel: 0300 555 0333 and on email: enquir-ies@legalombudsman.org.uk. You may contact them by post on: Legal Ombuds-man, PO Box 6806, Wolverhampton, WV1 9WJ

We are one of the leading immigration law firms in the East End of London with in depth experience of dealing with complex immigration matters and advising individuals and business on all aspects of UK immigration law and practices. We deal with all forms of applications for entry clearance; leave to remain; citizenship; bails and detention; EU/EEA citizens under the EU Settlement Scheme; non-EEA family members of EU citizens; application under Point-Based System and human rights matters.

Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint.

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